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Customer Help

Common purchase queries answered

Orders and Shipping

We ship on Tuesdays and Fridays. Within Europe it usually takes 3 weeks. For the rest of the world, it takes around 5 to 8 weeks, depending circumstances and workload of customs agencies.

Please press the ‘My account’ button in the top menu bar and follow the instructions. 

You can change your shipping address and any other information in your account. Click ‘My account’ in the top bar menu in order to log in and make your changes. 

We use ELTA (Hellenic Post Services) and Fedex/TNT. You will receive an email with your tracking information. You can check the progress of shipping in either or or

No, we use secure system for payments and we have no access to sensitive information. 

Yes, we ship worldwide.

If you orders your items at the same time, they will all be shipped in the same package in order to save shipping costs. 

If you need to swap an item

Returns and Exchanges

We gladly accept returns. Items must be in the exact condition they were received, including their original packaging. please contact us within 30 days in order to arrange the return.

Please contact us and we will resolve the issue fast and easy.

Please contact us and we will resolve the issue fast and easy.

Contact us as soon as possible in order to try and find a solution to this problem. 

If the item is not shipped yet then yes, contact us as soon as possible in order to cancel the order.

Since our items are unique it’s difficult to accept preorders. However you can send us an email with a list of items you are interested in and we will do our best to find them. 

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